Purchase Terms

Your DialectCoaches.com accent coach may become contracted with a film or television show during the course of your sessions, and on the rare occasion, they may suddenly be required to work during your scheduled class session. Please know that your coach will make every effort possible to keep your appointment as planned, and if they must change your appointment, they will inform you quickly and be as accommodating as possible.

We understand that last-minute changes may come up for you, too. If this happens, please inform your coach as soon as possible. (Text is often best for this.)

With 24 hours or more notice, any session may be rescheduled and full credit for the class will apply.

For sessions that must be rescheduled within 12 and up to 24 hours’ notice, 50% of the value of your session will be levied. (For example, if your class was scheduled to be 60 minutes, you will have a 30-minute credit to reschedule.)

With less than 12 hours’ notice and for no-shows, the class time will be forfeited.

Additionally, please note that when you book sessions or purchase a package of sessions, that time is reserved specifically for you, making it unavailable to other clients. For this reason, all purchases are final and non-refundable. We’re happy to reschedule sessions when proper notice is given, as outlined above, and we encourage you to stay in communication with your coach if your schedule shifts.

Please also note that all purchased sessions remain valid for one year from the date of purchase. After one year, any unused sessions will expire and will no longer be available for use or credit.